on 2013 Aug 12 7:15 AM
Hi,
when i login to my SAP and browse to Help & Support > Report a product error, i am able to find my systems for which i want support seachable vis system id.
but i am unable to go ahead of that. I found may tutorials showing that when i click the system ID it would take me to the next step. but in my case it doesnt happen.
so how do i raise an OSS message for support to SAP global ??
Secondly why is there a "System Supported By" column on my OSS page ?
Request clarification before answering.
Hi Zaid,
Generally if you see the system supported by message, that means that it is supported by a partner.
If you have issues with the message creation process, please contact our CIC (Customer Interaction Center) via http://service.sap.com/contactsap
There are phone numbers available on this online web form.
Thanks,
Kristen
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thanks guys,
it seems that we only have an option of going through a partner's SOLMAN.
regards
Zaid
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Hi Zaid,
Hope following links helps you.
http://itsiti.com/steps-to-raise-sap-oss-message
http://sapbasisdurgaprasad.blogspot.in/2011/09/how-to-create-oss-message.html
http://scn.sap.com/thread/1627068
Regards,
Parag.
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