How to create a case in case management with QM02 link?

[Former Member]

Dear Gurus,

I have to create a case in case management with link to t-code QM02. Any help would be appreciated.

Thanks,

GSM

[Former Member]

Any help would be appreciated.

Thanks,

GSMGSM

[Former Member]

Hi,

Can You a bit clear, as I could't find Case Management in QM02.

Regards,

Suneel G

[Former Member]

Hi Sunil,

QM02 t-code is for quality notification change. When I create a case in case management I have to provide a link to show quality notification change. Hope I requirement is clear now. Appreciate all your help.

Thanks,

GSM

[prince_isaac]

Hie

To create cases in Case Management you call transaction SCASE. If you want to trigger withinn the notifications application to create a case then u could make use of function module

 BAPI_CASE_CREATE

to create a case which you could call through a user exit or BADI whichever suits your requirement if i understood your question well. For more information you can check out the functions in group

SCMG_BAPI-CASE

.

regards

Isaac Prince

[Former Member]

Hi Issac,

Thanks for your input. I know BAPI_CASE_CREATE to use inorder to create case in case management. I have to link QM02(Quality Notifcation Change) t-code in my case. How would I link while creating case. I have the interface in BAPI_CASE_CREATE FM.

Importing:

Case_Type

Case_GUID

Case_WF_Path

Skip_Errors

Exporting:

GUID

Tables:

Return

Case_Attributes

Case_Notes

Case_Note_IDS

Element_Identification

Element_Insertion

Element_Attributes

Element_Relations

Appreciate any hep on this.

Sincerely,

GSM

[prince_isaac]

hie GSMGSM

I am not sure what your requirement details but i will make the assumption that you want to create a case with every notification change in QM02? In that case you would need to trigger that function module in a user exit in tcode QM02. I have checked and these are the available exits in QM02.

IWO10026  User check on setting status 'Do not perform'          
IWO10027  User exit: Generate user-defined settlement rule       
IWOC0001  Create PM/SM notification: Determine reference object  
IWOC0002  PM/SM notification: Check whether status change is allowed
IWOC0003  PM/SM authorization check of ref. object and planner group
IWOC0004  Change single-level list editing PM/QM/SM ALV settings 

regards

Isaac Prince

[Former Member]

Any help would be appreciated.

Thanks,

GSM

[Former Member]

Hi..

Easy transaction to Case Management customizing is SCASE_CUSTOMIZING. There you have an overview of the customizing of case management.

Also carryon these steps one by one...

Case Management Basic Settings :

Define Number Range Intervals for Case

Define Case Types

Determine Permitted values for attribute

Create values for "Category" attribute

Create values for "Cause" attributes

Create values for "Priority" attribute

Create values for "Reason" for escalation attribute

Assign escalation reasons to an attribute profile

Create values for "Authorization level" attribute

System Modifications

Create status profile

Create Text profile

Create Text Ids

Create Text Profile

Define Logical system for external objects

Enhanced System modifications

Note About Enhanced System Modifications

Define Processes

Set up registry

Create/Change Case Record Model

Create Profiles

Create attribute profile

Create function profile

Create terminology profile

Create Activities for authorization check

Activate application log

Define processes

Create/Change Case Record Model

When u open the Transaction SCASE_CUSTOMIZING , there will be Registry Steps...

Follow them step by step.

Regards,

Eswari.

[Former Member]

Hi Issac,

I have to create a case and have to provide a link with in the case to show QM02. Hope my question is clear now. Any help would be appreciated.

Thanks,

GSM

[Former Member]

Hi

You do all the cutomizations for creating a case.

Also add the other elements like Records, Record Models, Documents, Transactions etc., using the corresponding element types in Registry.

Within the record add the element type transaction.

Now add this record in the case.

So that you can link the T-code QM02 in the case.

Regards,

Eswari.

[Former Member]

Appreciate all your help.

Thanks,

GSM

[Sandra_Rossi]

And what solution did you find ?

[Former Member]

i am trying to do this to? Any solution guys? thanks.