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You do not have enough Named User Licenses...But I do!

Former Member
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You do not have enough Named User Licenses to make this user a named user. You have 5 Named User Licenses.

On our Test system, I have five named and five concurrent users. I've switched all but two to concurrent, and I cannot switch anyone to Named. I even disabled all the users except two, and I keep getting the error when I try to swith the remaining to Named.

Any ideas?

Thanks!

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Answers (1)

Answers (1)

Former Member
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What version of BOE/CRS are you on? What OS?

Former Member
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BO XI R3 on Windows

I believe I have figured out the work around. It seems that once a user has been set to Named User, they continue to count against the Named User license unless and until they are deleted. Even the user that was once a Named User, cannot be changed back to Named User.

So as an ugly workaroud, we can delete the user and re-create.

Former Member
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Did you try restarting the CMS once you changed the user to a concurrent user?

Former Member
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Yes, several times.

BasicTek
Advisor
Advisor
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So as an ugly workaroud, we can delete the user and re-create.

This is due to a bug in the product which is currently escalated. The next fixpack released should hopefully fix but I'm noit sure which one it's slated for right now.

Regards,

Tim

Former Member
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Thanks, Tim. At least I know it isn't that I'm too slow to understand how to configure things.