cancel
Showing results for 
Search instead for 
Did you mean: 

XI 4.0 SP7 Unable to Login to CMC - FWB 00008 & Connection Server Error

Former Member
0 Kudos

Hi,

1 month back we installed and configured Crystal Reports Server 2011 SP7 with almost all default settings. After half Report migration, one day report schedule started showing pending and almost 200 jobs were on pending status.

I tried restarting JobSscheduler Service from CMC, but service were hung, hence restart the Windows Server 2008 R2. Since then we are not able to CMC or Central Configuration Manager.

It gives below error:

1) Account Information Not Recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

2) Event Viewer Error -

Unable to contact server XXXXXXXX.ConnectionServer on machine MachineName to perform status notification. Please check the server's system log for errors.

[ Name]  BusinessObjects_cms

[ EventID ] 33017

3)

|4216eb4a-41cd-2154-c9fc-5a242a19460f|2014 02 03 06:18:56:101|+0000|Error| |>>| | |connectionserver_SW008290.ConnectionServer32| 5688|9200|| ||||||||||||||||||||||assert failure: (.\isgenadm.cpp:315). (false : CISGeneralAdmin_impl::setParamEx - caught unexpected model state exception).

server.cpp:721:void __thiscall CSServer::SetServerObjectProperties(void): TraceLog message 85737

|e192624c-dd99-5854-c971-deb7ec5a2732|2014 02 03 06:19:07:203|+0000|Debug|Error|<<|E|X|connectionserver_SW008290.ConnectionServer32| 5688|5676|| |0|0|0|0|-|-|-|-|-|-||||||||||||Uncaught Exception in SilentScope: [CS] CSServer::SetServerObjectProperties: 0.76

factory.cpp:124:void __thiscall CSSvcFactory::SIServerTokenNotification(const class CXLib500::SWCharString &): TraceLog message 85738

|b47d284c-417d-4894-1b4a-775e74c926ec|2014 02 03 06:19:07:204|+0000|Debug|Error|<<|E|X|connectionserver_SW008290.ConnectionServer32| 5688|5676|| |0|0|0|0|-|-|-|-|-|-||||||||||||Uncaught Exception in SilentScope: [CS] CSSvcFactory::SIServerTokenNotification: 0.76

.\oscafactory2.cpp:3152:-: TraceLog message 85739

|44fa8d4b-9721-8f24-ea7c-8d9be5443a6a|2014 02 03 06:19:07:205|+0000|Error| |>>| | |connectionserver_SW008290.ConnectionServer32| 5688|5676|| ||||||||||||||||||||||assert failure: (.\oscafactory2.cpp:3152). (false : OSCASimpleFactory2::triggerStateChangeNotifications - Unexpected exception).

.\isgenadm.cpp:315:-: TraceLog message 85740

|b2876748-18a2-5534-d982-890e7481f662|2014 02 03 06:19:07:206|+0000|Error| |>>| | |connectionserver_SW008290.ConnectionServer32| 5688|5676|| ||||||||||||||||||||||assert failure: (.\isgenadm.cpp:315). (false : CISGeneralAdmin_impl::setParamEx - caught unexpected model state exception).

server.cpp:721:void __thiscall CSServer::SetServerObjectProperties(void): TraceLog message 85741

|e84dd273-d39b-8694-288d-67f784622a10|2014 02 03 06:19:19:941|+0000|Debug|Error|<<|E|X|connectionserver_SW008290.ConnectionServer32| 5688|3704|| |0|0|0|0|-|-|-|-|-|-||||||||||||Uncaught Exception in SilentScope: [CS] CSServer::SetServerObjectProperties: 2.366

factory.cpp:124:void __thiscall CSSvcFactory::SIServerTokenNotification(const class CXLib500::SWCharString &): TraceLog message 85742

|f6e4425d-fa98-cc14-e91a-ed2713ef4155|2014 02 03 06:19:19:942|+0000|Debug|Error|<<|E|X|connectionserver_SW008290.ConnectionServer32| 5688|3704|| |0|0|0|0|-|-|-|-|-|-||||||||||||Uncaught Exception in SilentScope: [CS] CSSvcFactory::SIServerTokenNotification: 2.367

.\oscafactory2.cpp:3152:-: TraceLog message 85743

|1d515c24-b78a-0814-58eb-c4b58e757cab|2014 02 03 06:19:19:942|+0000|Error| |>>| | |connectionserver_SW008290.ConnectionServer32| 5688|3704|| ||||||||||||||||||||||assert failure: (.\oscafactory2.cpp:3152). (false : OSCASimpleFactory2::triggerStateChangeNotifications - Unexpected exception).

.\isgenadm.cpp:315:-: TraceLog message 85744

|b5a620be-013f-bdc4-2999-4c3f1efd564f|2014 02 03 06:19:19:942|+0000|Error| |>>| | |connectionserver_SW008290.ConnectionServer32| 5688|3704|| ||||||||||||||||||||||assert failure: (.\isgenadm.cpp:315). (false : CISGeneralAdmin_impl::setParamEx - caught unexpected model state exception).

server.cpp:721:void __thiscall CSServer::SetServerObjectProperties(void): TraceLog message 85745

|4370641b-07e4-6e84-9b81-d11622b52f85|2014 02 03 06:19:35:462|+0000|Debug|Error|<<|E|X|connectionserver_SW008290.ConnectionServer32| 5688|9360|| |0|0|0|0|-|-|-|-|-|-||||||||||||Uncaught Exception in SilentScope: [CS] CSServer::SetServerObjectProperties: 0.739

factory.cpp:124:void __thiscall CSSvcFactory::SIServerTokenNotification(const class CXLib500::SWCharString &): TraceLog message 85746

|86e0dff3-e8ff-0de4-3b7a-22064e17c98c|2014 02 03 06:19:35:463|+0000|Debug|Error|<<|E|X|connectionserver_SW008290.ConnectionServer32| 5688|9360|| |0|0|0|0|-|-|-|-|-|-||||||||||||Uncaught Exception in SilentScope: [CS] CSSvcFactory::SIServerTokenNotification: 0.74

.\oscafactory2.cpp:3152:-: TraceLog message 85747

|3ca65188-35a6-b974-fbad-bf2848d6c052|2014 02 03 06:19:35:464|+0000|Error| |>>| | |connectionserver_SW008290.ConnectionServer32| 5688|9360|| ||||||||||||||||||||||assert failure: (.\oscafactory2.cpp:3152). (false : OSCASimpleFactory2::triggerStateChangeNotifications - Unexpected exception).

.\isgenadm.cpp:315:-: TraceLog message 85748

|4aa63020-0182-26f4-0946-045e46adb0be|2014 02 03 06:19:35:464|+0000|Error| |>>| | |connectionserver_SW008290.ConnectionServer32| 5688|9360|| ||||||||||||||||||||||assert failure: (.\isgenadm.cpp:315). (false : CISGeneralAdmin_impl::setParamEx - caught unexpected model state exception).

server.cpp:721:void __thiscall CSServer::SetServerObjectProperties(void): TraceLog message 85749

|306462aa-8928-1dc4-3a22-6ba15d446a26|2014 02 03 06:19:46:528|+0000|Debug|Error|<<|E|X|connectionserver_SW008290.ConnectionServer32| 5688|6660|| |0|0|0|0|-|-|-|-|-|-||||||||||||Uncaught Exception in SilentScope: [CS] CSServer::SetServerObjectProperties: 0.732

factory.cpp:124:void __thiscall CSSvcFactory::SIServerTokenNotification(const class CXLib500::SWCharString &): TraceLog message 85750

|6982a2e2-5752-ba24-9832-a3e373a19665|2014 02 03 06:19:46:529|+0000|Debug|Error|<<|E|X|connectionserver_SW008290.ConnectionServer32| 5688|6660|| |0|0|0|0|-|-|-|-|-|-||||||||||||Uncaught Exception in SilentScope: [CS] CSSvcFactory::SIServerTokenNotification: 0.732

.\oscafactory2.cpp:3152:-: TraceLog message 85751

|9c3e06d3-d18b-dbc4-2ba5-525cd7e31e7a|2014 02 03 06:19:46:530|+0000|Error| |>>| | |connectionserver_SW008290.ConnectionServer32| 5688|6660|| ||||||||||||||||||||||assert failure: (.\oscafactory2.cpp:3152). (false : OSCASimpleFactory2::triggerStateChangeNotifications - Unexpected exception).

.\isgenadm.cpp:315:-: TraceLog message 85752

|faa8c53a-865b-b6f4-c8b6-1ad344c46b20|2014 02 03 06:19:46:530|+0000|Error| |>>| | |connectionserver_SW008290.ConnectionServer32| 5688|6660|| ||||||||||||||||||||||assert failure: (.\isgenadm.cpp:315). (false : CISGeneralAdmin_impl::setParamEx - caught unexpected model state exception).

4) wacs_SW008290.WebApplicationContainerServer | 6672 | 97 | HTTPS SSL keystore Update | ||||||||||||||||||||com.businessobjects.framework.services.webappcontainer.HttpsKeystoreUpgradeThread||Unable to update HTTP SSL keystore passwords
com.crystaldecisions.sdk.occa.infostore.internal.InfoStoreException : Your license key is invalid or expired. If you have received a temporary license key through the purchase of another product from SAP BusinessObjects , register SAP BusinessObjects Business Intelligence in order to obtain a permanent license key . (FWB 00016 )

cause : com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse : IDL : img.seagatesoftware.com / OCA / oca_abuse : 3.2
detail : Your license key is invalid or expired. If you have received a temporary license key through the purchase of another product from SAP BusinessObjects , register SAP BusinessObjects Business Intelligence in order to obtain a permanent license key . (FWB 00016 )

The server has sent the following information: OCA_Abuse exception 7681 at [\ osca_i_impl.cpp . 786 ] 48148 { }
... Does not have a valid license


at com.crystaldecisions.sdk.occa.infostore.internal.InfoStoreException.map ( InfoStoreException.java : 71)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.commitHelper(InternalInfoStore.java:1121)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.commitHelper(InternalInfoStore.java:996)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.commit_aroundBody6(InternalInfoStore.java:248)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.commit ( InternalInfoStore.java : 1)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.commit_aroundBody4(InternalInfoStore.java:242)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.commit ( InternalInfoStore.java : 1)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.commit_aroundBody2(InternalInfoStore.java:237)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.commit ( InternalInfoStore.java : 1)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.commit_aroundBody0(InternalInfoStore.java:225)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.commit ( InternalInfoStore.java : 1)
at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.commit_aroundBody0 ( InfoStore.java : 128)
at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.commit_aroundBody1$advice(InfoStore.java:512)
at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.commit ( InfoStore.java : 1)
at com.businessobjects.framework.services.webappcontainer.HttpsKeystoreUpgradeThread.updateHttpsKeystorePasswords(HttpsKeystoreUpgradeThread.java:139)
at com.businessobjects.framework.services.webappcontainer.HttpsKeystoreUpgradeThread.run(HttpsKeystoreUpgradeThread.java:66)
Caused by: com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse : IDL : img.seagatesoftware.com / OCA / oca_abuse : 3.2
at com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuseHelper.read ( oca_abuseHelper.java : 106)
at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAi._InfoStore_XRL4Stub.commitEx4(_InfoStore_XRL4Stub.java:403)
at sun.reflect.NativeMethodAccessorImpl.invoke0 ( Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke ( NativeMethodAccessorImpl.java : 39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke ( DelegatingMethodAccessorImpl.java : 25)
at java.lang.reflect.Method.invoke ( Method.java : 597)
at com.crystaldecisions.enterprise.ocaframework.ManagedService.invoke ( ManagedService.java : 356)
at com.crystaldecisions.sdk.occa.infostore.internal._InfoStoreEx4Proxy.commitEx4(_InfoStoreEx4Proxy.java:237)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore$XRL3WireStrategy.commit(InternalInfoStore.java:1530)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore$XRL3WireStrategy.commit(InternalInfoStore.java:1496)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.commitHelper(InternalInfoStore.java:1066)
... 14 more

Please help.

Regards

krishna

Accepted Solutions (1)

Accepted Solutions (1)

DellSC
Active Contributor

I think the real issue is hidden in your #4:

Your license key is invalid or expired. If you have received a temporary license key through the purchase of another product from SAP BusinessObjects , register SAP BusinessObjects Business Intelligence in order to obtain a permanent license key.

You need to request a permanent license key from SAP.

I assume you're using the Administrator account when you try to log in (if not, you should be!).  This account should always be able to log in.  If you need to reset the password, look for SAP Note 1679970 which will give you the information you need to do that.

-Dell

Answers (1)

Answers (1)

Former Member
0 Kudos

As suggested by Dell I suspect the sam with BO license at the same time I believe you have configured SSL. Do check whether the certificates got expired.

Former Member
0 Kudos

Thanks Dell and Arvind,

Indeed, there was an license issue and we lost the Database connection. Ultimately we had to restore the SQL server database and reconfigure CMC.

Updated the expired license key with the Valid one.

Former Member
0 Kudos

Please close this thread by marking it as answered.

Former Member
0 Kudos

Thanks Arvind.