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Xcelsius has stopped working APPCRASH

Former Member
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Hi SAP Experts I have a problem with Dashboards 4.0,
I installed Dashboards 4.0 for BPC MS 10.0 on  a Windows Server 2008 R2 Standard 64 bits Service Pack 1 with Office 2007 32 bits.

When I open the Dashboards appears this error.

This action cannot be completed because the other program is busy. Choose 'Switch to' to activate the busy program and correct the problem.

I click in the retry bottom several times and also in the “Switch to” button and it doesn´t work, then the program shows another window that says:
Xcelsius has stopped working:
Windows can check online for solution to the problem

Then the program closes…

I saw in other posts that sometimes this error appears because the Excel process is already open, but I kill that process before I started the program, and the error still is there.

Also I try this: start>run> regsvr32 C:\WINDOWS\system32\msxml4.dll
But I didn´t have this msxml4.dll file.

I also installed and uninstall xcelsius, the epm connector and the office several times and the error persists...

Please, can someone help me?

I attached the error:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Xcelsius.exe
  Application Version:
  Application Timestamp: 5091ca1b
  Fault Module Name: Xcelsius.exe
  Fault Module Version:
  Fault Module Timestamp: 5091ca1b
  Exception Code: c0000005
  Exception Offset: 001597fa
  OS Version: 6.1.7601.
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Accepted Solutions (1)

Accepted Solutions (1)

Active Contributor
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Xcelsius looks for Live Office it seems.   Since your Microsoft office - may disturb the Live office..

Reinstall Live Office for Xcelsius



Former Member
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Hi Venkateswaran,  I tried this but it didn´t work, the error persists.

Kind Regards.

Answers (2)

Answers (2)

Former Member
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It seems to be an error related to Excel.

Please check if you have an entry in regedit as


Also try by uninstalling and re-installing Excel.



Former Member
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Hi cynthia,

Please check the PAM and see if you are trying to install everything on the compatible lines.