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Wrong alert "Invalid data retrieve" in system monitoring of Portal system (JAVA)

Olj
Participant
0 Kudos
310

Good day all!
I have some problem with monitoring the Portal (JAVA) system via SM system monitoring.
Solution Manager system monitoring shows incorrect alert about system unavailability (however, system is fine).
If we drill down into the alert, we can see error in metric - "J2EE GRMG checks section" --> "Web Services Status", with the text value "Invalid data retrieve" (you could notice that it is written with an error in word):

 

olzhas_omarov_1-1706794319264.png

olzhas_omarov_3-1706794585382.png

Logs on Portal side seem to be fine, also on SM side too.
SAP note "2807709 - J2EE GRMG checks" already analysed.

Check data collection also fine:

olzhas_omarov_2-1706794536885.png

Could you help me please?
Thanks!

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garethreeceuk
Explorer
0 Kudos

Hi - did you find a solution to this?  I have started seeing this error for my SolMan Java stack since updating to the latest SPS... i.e. SolMan is reporting that its own Java stack is not available, seeing this exact error for the Web Services Status line.

I've also checked the relevant Notes, it's not a certificate issue.

Olj
Participant
0 Kudos

Good day,

problem was in certificate on Java portal (section TrustedCAs), since our SUB ROOT company certificate has been updated.

It was different SUB ROOT certificates on both sites, so there is no trust relationships.