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Workitems not getting updated on refresh in UWL

Former Member
0 Kudos

Hi,

We are facing an issue in UWL. Issue is when we click on refresh the UWL is not getting updated with new workitems.

If we click on SENT column we are able to see the new workitems. Please find below the screen shots. this is happening

from last few days.

On click of refresh

[http://imageshack.us/photo/my-images/535/uwl1.jpg/]

After refresh

[http://imageshack.us/photo/my-images/690/uwl2.jpg/]

On click of SENT column

[http://imageshack.us/photo/my-images/402/uwl3.jpg/]

After click on SENT column

http://imageshack.us/photo/my-images/213/uwl4.jpg/

by default SENT column is in Descending order in the system.

Please let us know how can we resolve this issue.

Thanks,

Santosh

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi,

I can see that you have all the time 71 items. Are the new items just in the end of the the worklist? You are saying that the UWL is not updated, but maybe this is not correct? The UWL is updated - it is just that the items are in wrong order. => Completely different problem (something wron in the sorting?) than what the title of your thread implies.

Regards,

Karri

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Santosh,

Are you sure that the workitems are not just continued on the next page? I ask this as when you are sorting by the sent column (which is what happens when you click on the column) you see the workitems with the newer dates. Is this the issue that you are reporting? Karri is correct in stating that the count stays the same on the tab. In each screenshot there were 71 workitems in the inbox. So could it be perhaps that there were no new workitems within this timeframe?

Beth Maben

EP - Senior Support Consultant II

AGS Primary Support

Global Support Centre Ireland

      • Please see the UWL Wiki @

https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq ***

fabio_sarmento
Contributor
0 Kudos

What happens if you just reopen the uwl?

And if you log-off and logon again on the portal?