Workflow Buffer

[Former Member]

Hi experts,

we are using ESS/MSS portal a lot which has lot of submissions and approvals. In the workflow system, if the approver has moved to different place in the org. structure, his unapproved work items are still in his box. New manager is not getting the work items, workflow still picks the old manager as the approver for the task.

would you recommend any transaction to approve previous manager's all work items? Then, i think, the workflow system will pick the new manager as approver for work items!

regards!

[Former Member · Accepted solution]

Hi,

try SWU_OBUF for buffer refresh. If that does not work ask the manager to open his inbox and let him refresh his organizational environment( menu: Settings => Workflow settings => Refresh organizational environment).

Regards,

Steffen

[imthiaz_ahmed · Accepted solution]

It is always advisable to approve all pending Workitems before any user's positions are changed.

Regards,

Imthiaz

[Former Member · Accepted solution]

Hi Steffen,

thanks for replying, We can not really go for your option because managers never log into R/3 system. Is there any transaction to do a system wide refresh of Organization Environment!

Hi Imthiaz,

We are currently following your suggestion. But looking for a better solution.

regards!