Well, my question is very simple and I just need to
know is there some way to register the time deployed
to solve Support Message (Service desk Scenario) by
the Message Procesor or Service team?? and is there a
report that show me that time or work effort by message processor or Service Team??
I know, in Service Order is possible Service Confirmation but it is other scenario, please give me your suggetion.
If you are referring to Service level reporting or the SLA adherance idea in SOLMAN, then its in. Please check the below info.
Also CRMD_ORDER is used to create the contracts.
Hopefully it helps.
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