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Which user type for the SAP Support User?

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Dear Community,

What is the SAP recommendation with which user type the SAP user for SAP Support should be created in the system, so that the SAP Support employee can access the system when needed in case of a SAP Support ticket? This user is often created with the name SAPSUPPORT.

Is there a source for a guideline on the topic?

Thank you for your support and best regards,


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