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Where to set security question-answer for portal password reset

saurabh_vakil
Active Contributor
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Hi Experts,

We are using SAP Enterprise Portal 7.02. We have enabled the Get Support link on the portal logon page for enabling users to reset their passwords by following this link - https://help.sap.com/saphelp_nw70/helpdata/en/45/7e6313d8780dece10000000a11466f/content.htm

Initially there was no requirement for enabling security question while resetting passwords, but later on we were required to have this. So we selected the Use a Predefined Security Question radio button on the User Admin UI page. Now my question is for already existing users, where can they go and select the security question and answer in the portal?

Regards,

Saurabh

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Answers (1)

Answers (1)

dhruv_shah3
Active Contributor
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Hello,

Please check thread https://scn.sap.com/thread/1850534

Regards,

Dhruv

saurabh_vakil
Active Contributor
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Hello Dhruv,

Thanks for your response! The link I followed Enabling Users to Reset Their Own Password - Identity Management - SAP Library mentions at the end the below

Result

If you have existing users in your installation and you enable the security question and answer, notify your users that they should log on and maintain their security question and answer. Without a security question and answer, these users cannot reset their own passwords.


From this I am under the impression that there has to be some standard screen for users to maintain their security question and answer. The thread you mentioned seems to suggest a custom approach to enter security question and answers into the table.


Regards,

Saurabh