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whay a user recieved a workintem in his SAP inbox

Former Member
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Hello,

I have been asked to find out why a workflow document was in a users SAP inbox. the task that generated the workitem was TS00008046. I am not that knowledgeable in workflow but I am checking the Task in PFTC and I cannot determine how the work item was sent to his inbox. Since this has heppened we have assigned this task to a position so now the people in this position receive these notifications.

if someone could please lete me know what I can checked to find out this information, it would be a big help

thanks in advance

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

I have done some more checking

for the task 00008046

default rule 134

click on the rule

category = "agent determination: function to be executed"

function module = EDI_ROLE_FOR_PROCESSING

I found the IDOC number and when I check in WE02

for the error 51 record I see XI_RFCUSER

I am not sure where to look for XI_RFCUSER

former_member185167
Active Contributor
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Hello,

Look in SWIA (if you can), find out which workflow (WS......) it belongs too.

Then look at the workflow in PFTC_DIS and you can find out what event triggered it.

regards

Rick Bakker

Hanabi Technology

Former Member
0 Kudos

I checked the triggering tab for the task

object category = BOE object type

object type = IDOCORDERS

event = INPUTERROROCCURED

name = IDOC ORDERS application error

former_member185167
Active Contributor
0 Kudos

Hello,

But what is the name and number (WS.....) of the workflow?

When you find it, you can look at it in PFTC_DIS and discover how it picked that person's name.

regards

Rick Bakker

Hanabi Technology

Former Member
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how do I find what WS this is associated with.

I do not think that is is associated with any WS

former_member185167
Active Contributor
0 Kudos

Hello,

One way to find the WS number is to go to SWE2 and look for which workflow is triggered by

object type = IDOCORDERS

event = INPUTERROROCCURED

regards

Rick Bakker

Hanabi Technology

pokrakam
Active Contributor
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Agents for error handling are defined in IDOC partner profiles - WE20

If not there, you might also check who is assigned as IDOC/EDI administrator - I can't remember where that's set up though, somewhere in IDOC config.

Edit: Had a quick look and found it straight away - IDOC admin is defined in tx OYEA. Oh yeah, that's what it's called

Edited by: Mike Pokraka on Jan 23, 2009 11:19 PM

Former Member
0 Kudos

Hi,

To find the WS #, go the sap inbox of the user who received the workflow. Click on the workflow log icon after single clicking the workitem received. It will take you to the workflow log from where you can find the workflow number which brought the particular workitem to that user's inbox.

Regards,

Answers (3)

Answers (3)

Former Member
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Hi,

I think Mike's reply should solve your query.

IF so, could you pls close this thread?

Regards,

Akshay

Former Member
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Hello

I am closing the thread. all of the answers were helpful.

we could not fully determine what had happened,. we tried all of the suggestions that were posted in this thread.

thank you

Former Member
0 Kudos

Hi,

1. Check if the task is a general task and no position/user is assigned during actual agent. In that case all R/3 users receive the workitem.

2. Test run the rule with instance from workflow container. Check with agent determination.

3. Check for substitution. Deactivate any position or user substitution.

regards,

Imran

former_member185167
Active Contributor
0 Kudos

Hello,

What does the workitem say?

Note the date it was received and try to match it to the set of workflows that you can see in SWIA.

regards

Rick Bakker

Hanabi Technology