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URL iView links to a blank page

Former Member
0 Kudos

Hi,


Can i get your inputs and possible fix to the issue below, I am quite new to Netweaver portal.

A user encounters a blank page when he clicks on a url iView in the portal.

I also noticed that there is a 'Certification Error' on the address bar of the portal.
A couple of users are experiencing the issue and they claim that they can access the link without problem before.

They cleared cache and tried different browser settings but still the same issue.

Thanks

Accepted Solutions (0)

Answers (1)

Answers (1)

saar_dagan
Employee
Employee
0 Kudos

Hi Greg,

Please make sure that the url iView uses the same protocol http/https as your portal.

for example, if your portal is used with https than the url iView should be https.

Thanks and BR,

Saar

Former Member
0 Kudos

HI Saar,

Thanks for the reply. Yes, the url iView and the portal use the same protocol (https)

saar_dagan
Employee
Employee
0 Kudos

Hi Greg,

Check if you direct to a different site, something public that uses https it works.

if in fact that is the case then the certificate error might be the problem and you will need to add certificate exception in order to see the content.

(also check that that url allows being inside of iframe).

BR,

Saar

Former Member
0 Kudos

Hi Saar,

How do you add a certificate exception? What do you think is causing the certificate error when user logs in to portal?

Url allows being inside a frame.

saar_dagan
Employee
Employee
0 Kudos

Hi Greg,

For IE view this thread: What do I need to do to get Internet Explorer 8 to accept a self signed certificate? - Stack Overflo...

Basically add your site to trusted sites.

For FF:

http://support.mozilla.org/en-US/kb/secure-connection-failed-error-message?redirectlocale=en-US&redi...

Choose bypass the warning.

for chrome:

Export the certificate from Chrome, and then import the certificate into your trusted root certification authority store. Unfortunately Microsoft made this difficult to do.

Go to Start | and run the command certmgr.msc.

Expand the tree to get to Trusted Root Certification Authorities | Certificates. Go to All Tasks, choose Import and import the certificate in question.

To export the certificate from Chrome:

Click on the Certificate icon in the address bar. Click on Certificate Information | Details and then Copy to File.

Hope this helped,

BR,

Saar