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Unable to view images in the crystal reports on a jsp

Former Member
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Hi folks,

I am unable to view any image (not even the ones like businessobjects logo) in the crystal reports fetched from the CMS. I am able to fetch the report properly. But I don;t get to see the images in the reports.

If anyone of you know how to fix it. Kindly post it. It's urgent.

PS: It would be great if you could kind of share a check list of things that need to be taken care of while viewing a crystal report with images.

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Hi Suresh,

Please check that you have crystalreportviewers11 (for version XI) or crystalreportviewers115 ( for version XI R2) folder in your BO installation and your web.xml has correct reference to it. You can copy this folder over in your web application and

Add an entry in web.xml as follows ( if it doesn't exist)



<param-value>/<your application name>/crystalreportviewers115</param-value>


crystalreportviewers11\115 have images folder which contain all the images for Logo and toolbar. Check the images folder in viewers and make sure that they exist.