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Unable to restart HANA Database System in BTP

kavya_kathuria
Explorer

Hi,

I am currently trying to restart a HANA MDC Database System in SAP BTP (I got a notification to do so due to OS security patches). However, when I try to do the same, I unfortunately run into the following error:

Details about the system are as shown below:

Has someone else faced this issue? I tried looking at trace files to figure out if a process was blocking HANA, but unfortunately could not find any such error.

Any help around this would be appreciated!

Thanks and regards,

Kavya Kathuria

Accepted Solutions (0)

Answers (1)

Answers (1)

simon25
Advisor
Advisor

Hi Kavya,

I am not from the BTP Neo team, but from checking past cases of this internally, there is some kind of administrative 'manual-unlock-db-system' operation for neo hosted systems. But your BTP neo support team would have to carry this out at request. So you should get in contact with them to check first.

Kind Regards

Simon