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Unable to open Salesforce Database in Crystal Reports

codysmsta
Discoverer
0 Kudos
191

I just installed Crystal Reports 2020 and am trying to open a report that my supervisor uses. He saved the file in OneDrive. The file actually opens fine but when I try to print preview and authenticate with our salesforce credentials, I get the following error:

"Failed to open the connection.
Details: IM002:[Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified".

I have attempted some troubleshooting steps on my own by reading some other forums but have been unsuccessful. I am certain the the login information to the server is correct. Can an SAP technical support agent assist?

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DonWilliams
Active Contributor

See this KBA on how to connect to SalesForce:

https://userapps.support.sap.com/sap/support/knowledge/en/2245135

Crystal Reports no longer has an option to purchase a single support case, this Community is your only option except if you purchase Crystal Reports Server you will get access to Support Engineers for 1 year (last time I checked)

Go here for more info and possible purchase:

https://support.sap.com/en/product/support-by-product/01200314690800000350.html