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Unable to download Agent 3 on Mac

RSB
Explorer
0 Kudos
134

Hi

I am trying to download Agent 3 on a Mac. 

Operating system : macOS Sequoia Version 15.1.1

Broswer : Chrome

I am following the instruction as per the the help documentation. 

Install MacOS Agent 3 

However I keep getting an error message "Unable to install the agent. Please contact your administrator"

I have full administrative rights on the computer. 

There is no option to download the Agent form the website below where the Windows version can be downloaded directly. 

https://tools.hana.ondemand.com/#cloud 

See image for the error message when trying to download it based on the instruction in the help documentation.  

Error Mesage.png

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Giancarlo-Martinez
Associate
Associate
0 Kudos

After clicking download a download progress bar appears and then you accept the download. That said, it seems to me that it is a problem with your firewall, antivirus or some restriction from your organization.

RSB
Explorer
0 Kudos

Hi Giancarlo-Martinez,

The firewall is not active. This is a personal device and not an official company laptop. 

Are there any other suggestions or settings that I can check? As I mentioned in my original post, I have full administrative privileges on the device.  Can the download be made available from this website?

https://tools.hana.ondemand.com/#cloud 

Thanks.

Giancarlo-Martinez
Associate
Associate
0 Kudos
I don't see on that site the Mac Agent, only for Windows, the current version is SAPDesktopAgent.darwin-arm64-3.35.38.pkg