on 2024 Dec 04 10:16 PM
Hi
I am trying to download Agent 3 on a Mac.
Operating system : macOS Sequoia Version 15.1.1
Broswer : Chrome
I am following the instruction as per the the help documentation.
However I keep getting an error message "Unable to install the agent. Please contact your administrator"
I have full administrative rights on the computer.
There is no option to download the Agent form the website below where the Windows version can be downloaded directly.
https://tools.hana.ondemand.com/#cloud
See image for the error message when trying to download it based on the instruction in the help documentation.
Request clarification before answering.
After clicking download a download progress bar appears and then you accept the download. That said, it seems to me that it is a problem with your firewall, antivirus or some restriction from your organization.
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Hi Giancarlo-Martinez,
The firewall is not active. This is a personal device and not an official company laptop.
Are there any other suggestions or settings that I can check? As I mentioned in my original post, I have full administrative privileges on the device. Can the download be made available from this website?
https://tools.hana.ondemand.com/#cloud
Thanks.
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