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Unable to access the Web i Report.

Former Member
0 Kudos
62

Hi Experts

Please find attached screen short page.

User Not able to login the getting bwlow issue

"Account Information Not Recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"



Please help me this .......


Regards

Sridhar

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Former Member
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This is because either the user id is not there for that user or may be he is entering the incorrect credentials.

Just ask your BO Admin to search for that user id for which user is trying to access it that does not exists ask him to create one with specified roles and security.

Regards

Niraj

Former Member
0 Kudos

Hi Niraj Thanks for responess..

Iam a Developer i have check in DEV and PROD Env. that user not available in the user list in CMC

That is the main issues i think Right ..

Regards

Sridhar

Former Member
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Yes right you need to raise an new user request that a BO Admin can do for you along with required access and right.

Regards

Niraj

Former Member
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Thank You Niraj...

Former Member
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Hello Sridhar,

Please note once you receive satisfactory answer please close the thread as it will help others to refer to similar issues. Open thread may lead to a confusion that it might still looking for an answer.

Regards

Niraj