u201CThe request could not be submitted to the background processingu201D

[Former Member]

We have a Report created in Crystal report which used to work properly in CR10.5 but with Crystal report XI realase we started getting error messages .

Crystal report is throwing an error message saying u201CThe request could not be submitted to the background processingu201D

After analysing the error we came to the conclusion that crystal reports Release XI Release 2 is not working if the image size is huge. The same report used to work properly with earlier version of crystal report (Crystal Report 10.5).

So we scaled all images to 600x600 dimension

After Scaling the images when we tried to load the report and the same report started working properly. Could suggest why the same report used to work properly with the older versions of Crystal reports while it fails with the new version.

[former_member11696]

Close and Dispose of the report object once they are completed.

[former_member11696]

Have you updated to Service Pack 6?

If not then do this... full builds require and uninstall first but quicker than applying all patches.

https://smpdl.sap-ag.de/~sapidp/012002523100011802732008E/crxir2_sp4_full_build.exe

https://smpdl.sap-ag.de/~sapidp/012002523100013876392008E/crxir2win_sp5.exe

https://smpdl.sap-ag.de/~sapidp/012002523100015859952009E/crxir2win_sp6.exe

Run License Manager first to get the keycode if you don't have it on paper somewhere.

If that doesn't resolve then it's likely due to system resources and cannot be worked around.

Is there a reason why you need high definition images? CR does not compress the images so they can make the RPT file very very large.

Thank you

Don

Edited by: Don Williams on Feb 25, 2011 6:33 PM

[Former Member]

Hello Williams,

Thanks for the reply. I have already installed the CR Service pack 6 on my PC. But i still get the error.

Picture resolution has to be at least 1'000 x 1'000 dpi because they will be printed in high quality.

Problem is that the report used to work properly without any errors on 10.5 version but since we had some issuses related to installation on Win7 and Vista O.S we had shifted to the new version of crystal report XI Release.

After analysing the memory usage i have noticed that CR uses huge amounts of memory and when it exceeds the allocated system memory this error is thrown.