TREX 7.10 revision 84 upgrade Problems

[former_member741563]

Hello,

i tried to install TREX 7.10 rev. 84 on windows and it failed, yet coulnd't figure out why.

I installed Revision 83 which worked like a charm and tried to update now. However it appears that the update process itself is also failing.

if i use the following command:

install.cmd --action=update --sid=<SID of TREX> --password=<password of the sidadm user> --restart

then the most recent entries in the logs are the following:

TX_WINDOWS_X86_64\\support\_install.py", line 3002, in options

self.switches, arguments = getopt.getopt(sys.argv[1:]+optionsFromStatus, shortoptions, longoptions)

TX_WINDOWS_X86_64\support\Python\lib\getopt.py", line 93, in getopt

opts, args = do_longs(opts, args[0][2:], longopts, args[1:])

TX_WINDOWS_X86_64\support\Python\lib\getopt.py", line 164, in do_longs

raise GetoptError(_('option --%s must not have an argument') % opt, opt)

getopt.GetoptError: option --restart must not have an argument

During handling of the above exception, another exception occurred:
TX_WINDOWS_X86_64\\support\_install.py", line 588, in initializeSetuplib self.handleInstallStatus()TX_WINDOWS_X86_64\\support\_install.py", line 394, in handleInstallStatus framework.options(self.memberInstallStatus.getSetupOptions()) # get back all options from last runTX_WINDOWS_X86_64\\support\_install.py", line 3009, in options self.cancel("Terminated on option syntax error.",result=1)TX_WINDOWS_X86_64\\support\_install.py", line 3473, in cancel raise CancelException(self.cancelMarker + text, result)CancelException: ('## CANCEL ## Terminated on option syntax error.', 1)when i try to update it with the "gui mode" install.cmd --gui

it shows the menu, yet immediatly stops and shows the following in the Error log:

\TX_WINDOWS_X86_64\\support\_install.py", line 3552, in main

framework.checkOptions() # check option correctness; ask for action if not given

TX_WINDOWS_X86_64\\support\_install.py", line 3154, in checkOptions

if not self.flagAction: self.askAction()

X_WINDOWS_X86_64\\support\_install.py", line 3249, in askAction

selected = self.menu(entries,"qQ")

\TX_WINDOWS_X86_64\\support\_install.py", line 3410, in question

input1 = raw_input(pr)

NameError: name 'raw_input' is not defined

i have a feeling that somthing with python is not right, however i do not know what it is.

We are using Windows Server 2019

Thank you very much!

Alessandro Büch

[ander_gonzalezdemiguel]

Hi Alessandro,

First of all please make sure that you have installed the MS Visual C++ Redistributable packages in the host.

Refer to note: 2460148 - TREX 710: supported platforms and OS software requirements and restrictions

Secondly, follow this special process (for revision 84) to run the update again:

3144824 - TREX 710: TREXAdminTool doesn't start on Windows after upgrade to REV 84

You have to use the file attached to the note to replace a file in the installation files and run the update again.

Also be careful with copy-pasting the installation command. If you are copy pasting it, ensure you do it from Notepad and that there is no unwanted character after the '--restart'

If the issue persists, please open a case with us in BC-TRX, attach a screenshot of command 'winver' and the full installation log.

Best regards