We currently have a solman system for which we want the user to raise a ticket and it should get assigned to concerned consultant and they should start working on it. User should be able to track the ticket as well and the ticket should be closed once its done
How can we achieve the same in solman? kindly Guide
You need to setup and configure IT Service Management scenario in SAP Solution Manager system. To do so I can suggest the following :
Thanks and best regards.