Technical Monitoring - Customer Metric stays grey

[Private_Member_19084]

Hi experts,

I did create a customer metric (RFC PULL) which reads data from an RFC-FM.

I did create a rfc-pull template and did assign this to an customer metric and alert.

However, the metric always stays grey.

If I change the measurement to "Counter Threshold" it changes to red and displays value "0".

When I open the detailed metric i can see the correct values.

If I test the rfc pull metric with report AC_ALRT_ANALYSIS_TOOLS I get all values correct.

So the FM seems to be fine.

But I don't know how to go on, how to analyze further.

Kind regards

[VJain · Accepted solution]

Please be aware that any changes you make on the template (such as deactivating some metrics)

will not take effect unless you activate the monitoring configuration again through SOLMAN_SETUP -> Technical Monitoring -> System Monitoring -> step 5 'Define scope' -> select your managed objects ->

step 6 'Setup monitoring' -> click 'Apply and Activate'.

Thanks

Vikram

[Private_Member_19084]

Does noone have an idea what may causing this problem?

Kind regards

[roland_hennessy]

Hi Christian,

Can you provide the name of the metric? Depending on the metric if you change "Counter Threshold", to

the "Minimum number of occurrences"  and to 1 does this help?

Kind regards,

Roland

[Private_Member_19084]

Hello Roland,

I already tried it, didn't help.

It is a new customer metric (Z*).

Kind regards

[Private_Member_19084]

thats funny.....I changed to "Info only" and I get all values.

But why does it not work with the checks?
I did maintain all values in the result-table of FM (average, min, max, sum, count).

Kind regards

[VJain]

Also check:

1880259 - ST-PI Enhancement for SLT Monitoring - Phase2

1925418 - ST-A/PI Enhancement for SLT Monitoring

1809483 - ST-PI Enhancement for SLT Monitoring

1959313 - Checking if DPC Push Extractor reports errors

1853096 - Availability Metric: ABAP Message Server Status displays "No

process found for: msg_server(.*)"

Additionally, please check the SysMon wiki in following link and

review the troubleshooting documentation.

http://wiki.scn.sap.com/wiki/display/TechOps/System+Monitoring+-++Home

Thanks

Vikram