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support msg sender ID wrong

Former Member
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Hi All,

when i process any service desk support msg. from new status to in process or customer actionreq. or confirm, i define automatic mails for msg requester by smartform CRM_REMINDER_MAIL_01. on all three status change event mail are created and update goes in users mailbox.

My problem is all having sender ID as

CUST_SCOUT CUST_SCOUT <SOLMANDEV(at)xyz.co.in>

however , as i think it should be msg processor details.

Kindly suggest.

Andrew.

Edited by: Andrew lee on Dec 24, 2008 6:36 AM

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Answers (2)

Answers (2)

Former Member
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not getting any positive response.

Former Member
0 Kudos

Hi All,

After my investigation i find out that all mails created for Recipient= Requested by, goes with Sender id=RFC user Id of that satellite server.(for DEV=solmandev, PRD=SolmanPRD etc.) in solution manager.

So please let me know is it correct Id or it should be Sender Id= Msg Processor Id.

Give your expt. idea on it.

Regards

Andrew.

Edited by: Andrew lee on Jan 2, 2009 8:58 AM