Substitution Profile is not working correctly

[anjali216]

Substitution Profile is not working correctly

We have linked the Substitution, Classification & profiles as per the below blog.

Link Substitution, Classification and Profiles - FAQ Wiki - Support Wiki (sap.com).

We have created the below classifications & substitution profiles-

Classification

1. ZAPPRLEAVE- Approve Leave

2. ZHRFORMS - Approve Forms

Profiles

1. ZAPPROVE

2. ZHRFORMS

And, we have assigned the substitution profile ZAPPROVE to User1 & ZHRFORMS to User2.

So that User1 should receive only the work items related to Approve Leave & the User2 receive only the work items related to Approve Forms.

But the issue is User1 is receiving both the workitems of Approve Leave & Forms. Its not getting restricted.

Same Wise User2 also receiving the both work items.

Please guide me how to send the workitems of Approve Leave alone to the User1 & same for User2.

[StephaneBailleu]

Hi

Ok this is clearer for me now, so this is really substitution and not agent assignement alone.

Have you classify your task ?

Can you please share some screen shot of the task classification and of the table HRUS_D2 ?

Also the rule determining the agents is only determining the ANX user right ?

[former_member836062]

Hi Stephane,

We understood that the reason for the issue is the end date for the Substituted user1 & user2 is set to 31129999.

If we set to date other than 31129999, it works.