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Some users can't print or export reports if SSL is activated (IE only)

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Hi, i have a webpage including a crviewer with PrintMode="ActiveX", with library Version=13.0.2000.0

on a IIS 6 (WS 2003).

Problems are on printing and exporting only on some PCs and only using IE. On my pc (Win7 64) it's all working fine on IE9, FF15, CHR22. Another pc (Win7 32) works fine with FF15 but failed with IE8.

Errors are:

- When users click on print icon “An communication error occurred. Printing will be stopped” is displayed

- when users click on export icon > pdf > it's not possible to download file.aspx from (host)

Please could you help me?

i've already followed other discussions like without success, in my case users setting for flag "Do not save encrypted pages to disk" is already unchecked.

ps: in my web config ther is no printcontrol declaration, it has always worked before ssl

(this post is derived from

Accepted Solutions (1)

Accepted Solutions (1)

Active Contributor
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You've probably tried this, but I don't know:

  • Go to the IIS on server, right click on the application pool which is being used by the application, then go to 'Basic Properties'. 
  • Select the dropdown 'Managed Pipeline Mode' > Select 'Classic' & click OK.

This KB may apply, though I doubt it since the app works else where, but worth a look.

- Ludek

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