Showing results for 
Search instead for 
Did you mean: 

Solution Manager Service Desk

Former Member
0 Kudos

We would like to make two fields require when users update the service desk ticket. IE: Category and subject. We would also like these fields to become required upon status change.

View Entire Topic
Former Member
0 Kudos

Look into using a transaction variant & screen variant.

When creating Support Messages in NOTIF_CREATE or Help > Create Support Messages it won't be required, but when using a variant of CRMD_ORDER it will be.

0 Kudos

It is not possible to create a screen variant for the Fast Entry screen of the Service Desk since it is not a subscreen or a dialog box. Screen variant can only be maintained for subscreens.