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Solution Manager Service Desk

Former Member
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We would like to make two fields require when users update the service desk ticket. IE: Category and subject. We would also like these fields to become required upon status change.

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Former Member
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Look into using a transaction variant & screen variant.

http://help.sap.com/saphelp_crm50/helpdata/en/7d/f639f8015111d396480000e82de14a/frameset.htm

When creating Support Messages in NOTIF_CREATE or Help > Create Support Messages it won't be required, but when using a variant of CRMD_ORDER it will be.

former_member616619
Discoverer
0 Kudos

It is not possible to create a screen variant for the Fast Entry screen of the Service Desk since it is not a subscreen or a dialog box. Screen variant can only be maintained for subscreens.