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Solution Manager: Job REFRESH_ADMIN_DATA_FROM_SUPPORT do not retrieve the new customer...

KentP
Explorer
0 Kudos
138

Hello, 

we have the problem that we received a customer as VAR support Partner and the new customer has to be integrated into our SolMan 7.2 SPS 19 landscape.

The job REFRESH_ADMIN_DATA_FROM_SUPPORT with the subsequent ...(cont.) jobs run without error and retrieve and existing customer, but the new customer information is not retrieved.

  1. I have an open ticket at SAP but they have not found the problem yet.
  2. All necessary customizing for the customer has been done. This has also been confirmed by SAP Support
  3. The customer was a VAR Support customer with us several years ago but left us and now has returned, so that some information still has remained in out soluton manager.
  4. The OSS note 3381295 is not relevant as it is only valid until SPS 18

Has any other VAR Support Partner had such a situation in the past and with such a constellation?

Any tips would be great.

Best regards,

Kent

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Vera_Jiang
Product and Topic Expert
Product and Topic Expert
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Hi Kent, 

The problem you mentioned should be investigated on the solution manager that is affected. These types of issues are best addressed through support cases. I noticed that the case processor has replied. Can you please try the steps and provide an update on the case?

The community is better for How-to questions that can be answered with general information. Thank you for your understanding. 

Best regards,
Vera Jiang 

KentP
Explorer
0 Kudos

Good Morning Vera,

I am in continuous contact with the support consultant working on the ticket, but up to this point, not breakthough has been achieved. I know that such problems are handled in the support channels but was looking for perhaps another partner who might have had this problem as well. You never know.

Of course, I asked a question, but if this is not wished in this forum, I will close the question and try my luck in another way. At the moment, the support channel is also not able to supply a solution. 

Best regards,

Kent