Showing results for 
Search instead for 
Did you mean: 

SMS(Text message/pager alert) triggering for High Priority Incident message in SolMan 7.2

0 Kudos

In SolMan 7.2 SP10. I have already configured ITSM-Incident Management.

Is it possible to trigger to Text message/pager alert to support team message processors, if Incident is of High OR Very High priority?

Community Manager
Community Manager
0 Kudos

Hi solmanalm,

Welcome to the SAP Community. Thank you for visiting us to get answers to your questions.

Since you're asking a question here for the first time, I'd like to offer some friendly advice on how to get the most out of your community membership and experience.

First, please see, as this resource page provides tips for preparing questions that draw responses from our members. Second, feel free to take our Q&A tutorial at, as that will help you when submitting questions to the community.

I also recommend that you include a profile picture. By personalizing your profile, you encourage readers to respond:

Now for some specific suggestions on how you might improve your question:

* Outline what steps you took to find answers (and why they weren't helpful) -- so members don't make suggestions that you've already tried.

* Share screenshots of what you've seen/done (if possible), as images always helps our members better understand your problem.

* Make sure you've applied the appropriate tags -- because if you don't apply the correct tags, the right experts won't see your question to answer it.

* Use the "insert code" feature when sharing your code, so members have an easier time reading.

Should you wish, you can revise your question by selecting Actions, then Edit.

Check the Welcome Corner thread with advice from our champions:

The more details you provide (in questions tagged correctly), the more likely it is that members will be able to respond. As it stands, I don't know if there is enough information here for members to understand your issue. So please consider revising your question because I'd really like to see you get a solution to your problem!

I hope you find this advice useful, and we're happy to have you as part of SAP Community!



Accepted Solutions (0)

Answers (1)

Answers (1)

0 Kudos

Hello solmanalm

Yes, it is possible to send SMS alerts from ITSM.

Please check this SAP Note for more information 455140 - Configuration of e-mail, fax, paging/SMS via SMTP - SAP ONE Support Launchpad



0 Kudos

Hello Vignesh,

Thanks for the reply.
This 455140 note is basis configuration for notification.

Can you please let me know how it is possible to setup ITSM message to text?