cancel
Showing results for 
Search instead for 
Did you mean: 

SLA calculation: Days not working

Former Member
0 Kudos
66

Dear all.

I can't understand why SLA not counting Days. Only Hours.

Configured SLA according SERVDESK_VAR_ADV-E_V6.

Everything is fine if i enter in t/c CRMD_SERV_SLA

minutes,hours but not days.

mb someone had this befor and can help me to find what is wrong with this...

Regards

Sindry

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi,

Please follow this one by one

Let me knw anywhere you missed any config.

Thanks,

Jansi

Former Member
0 Kudos

Hi Jansi.

Founded a couple of missing configuration. Also 2 notes not applied.

But interesting is that contract is determined...

anyway i apply configs like in link and write the result soon .

Thx

Sindry