Service Request Attribute is missing while creating mailforms in CRM WEBUI screen

[former_member842117]

Hi Experts,

I am trying to create mailforms in webui for sending mails to the business partners based on the status change in Change Request Management Transaction types (For e.g.. ZMCR, ZMMJ, ZMHF, ZMSG,….) But I didn’t get an option to choose Service Request as Attribute context in Web Ui Screen.

I have referred the note “2658408 - "Service Request Attributes" in Mail Form Attribute Context is missing” but the type = Service Request Management is missing in “CRM->Marketing->Marketing Planning and Campaign Management->Personalized Mail->Maintain Attribute Contexts for Mail Forms”

Also, I have activated the Business functions “CRM_SHSVC and CRM_IC_CEBP” in SFW5 but I am not able to proceed further in mail forms creation.

Experts will you please let me know if there is any workaround or any configuration I am missing?

Attached the screenshots for your reference please check it.

mailforms-creation-ui-screen.pngspro-service-request-attribute-creation-screenshot.png

[former_member768454]

Hi Dolores,

i would have this kind of problem, when i create message from fiori dashboard, nothing appears in my messages.Could you help me understand why?

PS a colleague of mine with the same roles and profiles sees them.

see Attachment

cattura.jpg