Server configuration file for SAP GUI 7.30 doesn't work on Citrix XenApp

[Former Member]

Hi all

We upgraded from SAP GUI 7.20 to SAP GUI 7.30 and within this upgrade we also upgraded our ctrix server farm. Unfortunately when a user opens SAP Logon within XenApp, the following error occurs:

"I'll try to translate: SAP Logon could not be started correctly.

Error while loading local configuration files:
Name of tree structure file http://<server>/SapLogonTree.xml invalid."

The server configuration file works well on normal clients. Also the file works well if I log in via administration console on the citrix server. I deleted registry entry HKLM\SOFTWARE\Wow6432Node\SAP\SAPLogon\Options\ConfigFileOnServer (was set with installation/upgrade from installation server) and HKLM\SOFTWARE\Wow6432Node\SAP\SAP Shared\SAPsourcedir but still the error occurs.

I also tried to put a local saplogon.ini in C:\Users\Default User\AppData\Roaming\SAP\Common but it doesn't work either.

Does anyone have a hint to solve this problem? Any help will be appreciated.

Kind regards

Jann

[Former Member · Accepted solution]

The issue is resolved.

The fault was, that the call of the saplogon.exe in the Citrix Admin Console was set to "C:\<path>\saplogon.exe /ini_file="http://<server>\SapLogonTree.xml" instead of the .ini file.

Thank you anyway.

Jann

[Former Member]

Hi,
I was having the same problem i.e.

"Error while loading local configuration files:

Name of tree structure file http://<server>/SapLogonTree.xml invalid.
local configuration used."

I did all the required steps as said by you guys but the problem still persisted.

The solution to was that my antivirus "symantec endpoint" had disabled its access.
which i enabled going to symentec network protection and then to application status, to change the settings.

Thanks
Akash Verma

[jude_bradley]

Hello Jann,

Did you review note

Ensure that the location of the file is in a reacable location and is not set to read-only.

http://service.sap.com/sap/support/notes/1426178

Kind Regards,

Jude

[Former Member]

Hi Jude

I read the note but could not find anything about read-only. May you can explain what you mean with this?

Thanks in advance
Jann

[jude_bradley]

The saplogontree.xml file should alwas have read-write permissions,otherwise it

will not work correctly. Read-only will cause problems.

Where is the location of the saplogontree.xml, is it reachable with a browser?

Is the location set by the registry?

The registry key should be:

HKEY_CURRENT_USER\Software\SAP\SAPLogon\Options

REG_EXPAND_SZ ConfigFileOnServer - absolute path to file (including the xml file)

Try setting this and rebooting.

[Former Member]

Jude Bradley wrote:
The saplogontree.xml file should alwas have read-write permissions,otherwise it 
will not work correctly. Read-only will cause problems.

--> I will try it on monday

Where is the location of the saplogontree.xml, is it reachable with a browser?

--> Yes it is, located in local network (reachable by users)

Is the location set by the registry? 
The registry key should be:
HKEY_CURRENT_USER\Software\SAP\SAPLogon\Options
REG_EXPAND_SZ ConfigFileOnServer - absolute path to file (including the xml file)

--> Yes it is set by registry, but in HKLM not HKCU if I remember correctly.

Thank you Jude, I will test all this on monday and give you feedback.

[Former Member]

Hi Jude

I set the permission to read-write but still the problem exists. I also re-checked if the URL is reachable and if the locations is set by registry.

Do you have another idea?

Kind regards

Jann

[Former Member]

FYI: We use SAP GUI 7.30 with SP5.