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Send email through Sharedmail box Outlook

PayalSri
Associate
Associate
0 Kudos

Hi Team,

There is a requirement to use shared mailboxes to send emails.These mailboxes has two entry point-Primary and secondary address.
Is it possible to use secondary email address to send emails using Outlook?
I have added the account to outlook using secondary email address however send email fails with error "account not found in outlook session"

ShahIndrajit
Explorer
0 Kudos
Have you tried using
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ShahIndrajit
Explorer
0 Kudos

Hello,

Have you tried using the From property?

ShahIndrajit_0-1716446085671.png

 

PayalSri
Associate
Associate
0 Kudos
Yes, In From i am passing the secondary email address. However i get an error "Failed to get account"
ShahIndrajit
Explorer
0 Kudos

Can you elaborate the issue more with screenshot of the activity you are using with property values (put dummy values) and also the error you are getting. I think the issue is more from configuration side for the shared mailbox, once its fixed the issue will be fixed without any code/activity change on you iRPA project.

additionally see the url below, if it helps in terms of setting from outlook/office side
https://answers.microsoft.com/en-us/outlook_com/forum/all/send-mail-as-a-shared-mailbox/074b9d20-16c...

Go through these ones too
https://answers.microsoft.com/en-us/outlook_com/forum/all/shared-mailbox-send-from-alternate-address...
https://answers.microsoft.com/en-us/msoffice/forum/all/unable-to-send-email-from-a-shared-mailbox-to...

https://answers.microsoft.com/en-us/outlook_com/forum/all/change-send-from-email-for-shared-mailbox/...