SAPConnect :: FAX uses wrong FROM address

[former_member1053980]

Hi guys,

We've successfully upgrade our old 4.6C system to SAP ECC6.

We still have a minor issue with sending faxes.

We've installed a Hylafax-server which will send the faxes using a modem.

On this Hylafax server, a mail relay server is installed as well.

Basically SAP (SAPConnect using communicationmethod FAX) will send an email to the Hylafax server with a PDF attached. This email will be received by the mail server and hylafax will fax the PDF attachment.

Hylafax will then send an email back to the address shown in the "FROM" field of the email to indicate whether the fax was sent successfully or not.

Now... everything works perfect, except SAP always sends the email to the fax server with "from" address "0000000000000000@<domain>" instead of the SAP user's emailaddres filled in using SU01.

The weird thing is that we tested this before the upgrade on a test SAP server, and it worked on the test machine..

Also, on the same SMTP node, using communication method "INT (internet)" it works perfectly.

But using communication method "FAX", this problem occurs.

Does anyone has any suggestions on what could be the problem?

At this oment I'm running out of ideas.

Many thanks in advance.

[Former Member]

Hello,

Have you tried putting their email address in their Fax field in SU01? It may not be passing the email address when it's a fax.

Regards,

Michael

[former_member1053980]

Both faxes and emails are already used in our environment and I believe it's not possible to create two SMTP nodes.

I use "FAX" for faxes (another domain will be used so the mail server knows it's a fax), while using "INT" our standard email domain is used for sending emails.

If I'm not mistaken a message saying a wrong fax format is used when trying to enter an email address in the fax field.

Also, on our test system it worked fine.

Thanks for the replies though.

Anybody have some other suggestions

Thanks.