SAP S/4HANA Cloud, Public Ed.: Flexible Workflow - Emails are not being sent

[theresa_xyz]

Hi, 

I want emails to be sent when a project billing request is approved or rejected to the person who triggered the workflow. 

What I already did: 

• Created to Email Templates form the predefined Template "SWF_WORKFLOW_COMPLETE_NOTIFY" with the name "YY1_01800259_COMPLETE_NEGATIVE" and "YY1_01800259_COMPLETE_POSITIVE". 
• I have worked through this documentary (defining allowed email sender/receiver domains etc.): https://support.sap.com/content/dam/SAAP/Sol_Pack/S4C/Library/Setup/1LQ_Set-Up_EN_XX.pdf

If I create an Email Template with the Name YY1_01800259_CRT_ALL an Email is trigged as you can see in this Screenshot: 

But nothing happens with the templates YY1_01800259_COMPLETE_POSITIVE and YY1_01800259_COMPLETE_NEGATIVE. 

Can someone please help me with this? 

Thanks in advance! 

Theresa 

[SharanPadshetty]

Hi,

If your still facing issue even after maintaining the correct template name.

Then kindly check if the technical names of the following fields are changed.

{{TaskName}}

{{WorfklowTaskInternalID}}

Regards,

Sharan Padshetty

[DavidTabery]

Hi @theresa_xyz ,

thank you for raising this question. On the first look it seems that the e-mail templates are not correctly named and missing the "_CRT_" part in the pattern, see the note in step 3 of below configuration help:

Copy the pre-delivered e-mail template SWF_CRT_NOTIFY_RECIPIENTS into the custom name space. The custom template must follow this pattern: <YY1>_<ScenarioId>_CRT_ALL, or <YY1>_<ScenarioId>_<CRT>_<ACTIVITY_NODEID>

Configuration of a Mail Notification for Manage Workflow for Project Billing Request | SAP Help Port...

Best regards,

David