on 2025 Jan 14 2:24 PM
Hello everyone,
I have created a site on Workzone where I have associated an app developed with SAP Build. If I open the site from the browser, I can access the app without any problems. However, if I access it via Mobile Start, I see the application tile, but when I click on it, I get the following error: "unable to load external app" on iOS, "unable to open app" on Android.
The application was developed using a trial account.
Below are all the steps I followed for the configuration:
Do you have any idea what the problem might be?
Thank you all.
Request clarification before answering.
Dear @diego_renzi,
this is a situation that should not happen. Unfortunately at this point it is hard to judge whether the issue is caused by an incorrect configuration of the deployed SAP Build Apps application added to SAP Build Work Zone, standard edition or an actual defect on Work Zone and the underlying services itself.
We would suggest opening an official customer ticket to the component EP-WZ-NAV adding the information stated in SAP Note 3541023. Especially the mentioned Mobile Network Trace will help to figure out the cause for the observed issue. If you struggle opening such a support ticket, you may reach out to sapmobilestart@sap.com alternatively.
Kind regards,
Thomas
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