cancel
Showing results for 
Search instead for 
Did you mean: 

SAP Mobile Start fails to load App

diego_renzi
Explorer
0 Kudos
478

Hello everyone,

I have created a site on Workzone where I have associated an app developed with SAP Build. If I open the site from the browser, I can access the app without any problems. However, if I access it via Mobile Start, I see the application tile, but when I click on it, I get the following error: "unable to load external app" on iOS, "unable to open app" on Android.

The application was developed using a trial account.

Below are all the steps I followed for the configuration:

  • Built and deployed the app in "SAP Build Apps | Build Service" for Work Zone
  • Added the app to Work Zone
  • Enabled the site setting for Mobile Start
  • Tested the app in the web launchpad and it works correctly
  • Downloaded Mobile Start on iOS and Android
  • Performed BTP authentication
  • Successfully connected to the launchpad
  • Viewed group and app
  • Clicking on the app, the error "unable to load external app" appears on iOS and "unable to open app" on Android

Do you have any idea what the problem might be?

Thank you all.



View Entire Topic
thomas-bruckner
Product and Topic Expert
Product and Topic Expert
0 Kudos

Dear @diego_renzi,

this is a situation that should not happen. Unfortunately at this point it is hard to judge whether the issue is caused by an incorrect configuration of the deployed SAP Build Apps application added to SAP Build Work Zone, standard edition or an actual defect on Work Zone and the underlying services itself.

We would suggest opening an official customer ticket to the component EP-WZ-NAV adding the information stated in SAP Note 3541023. Especially the mentioned Mobile Network Trace will help to figure out the cause for the observed issue. If you struggle opening such a support ticket, you may reach out to sapmobilestart@sap.com alternatively.

Kind regards,
Thomas

diego_renzi
Explorer
0 Kudos

Dear Thomas,

 Thank you very much for your response, I will open a customer ticket.

Kind regards,
Diego

Santiago_Garcia
Discoverer
0 Kudos

Dear Colleagues,

Did you received any response from SAP on how to configure the Semantic Object and Action for applications deployed from SAP Build Apps. I am not able to set the Semantic Object and Action for my apps and I am experiencing the same issue.

Thanks