on 2024 Oct 03 6:06 PM
While we are able to access and clone assemblies from the US facility without issue, the Indian facility is experiencing a significant delay of approximately 15-20 minutes when attempting to access the same assemblies.
Below are the versions we are using.
SAP ECTR Interface 1.1.28.040
SAP ECTR 5.2
CAD Version version Creo 7.0
I would greatly appreciate your recommendations for resolving in identifying the root cause of this issue. Thank you for your attention to this matter.
Hello Sujana,
I would expect, that the network bandwidth and latency from US locations and Indians locations differs. Have you ever measured this? During cloning, there is a lot of communication between frontend and backend to create the new, copied DIRs.
You can also start to follow HowTo guide here: https://help.sap.com/docs/SUPPORT_CONTENT/plm/3363505683.html
In case you are still struggling, you may raise a support ticket.
Regards,
Gerhard
- Product Manager for ECTR -
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