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SAP ECTR to Creo Performance issues from Different country locations

sujana_koduri
Participant
0 Kudos
105

While we are able to access and clone assemblies from the US facility without issue, the Indian facility is experiencing a significant delay of approximately 15-20 minutes when attempting to access the same assemblies.

Below are the versions we are using.

SAP ECTR Interface 1.1.28.040 

SAP ECTR 5.2

CAD Version version Creo 7.0

I would greatly appreciate your recommendations for resolving in identifying the root cause of this issue. Thank you for your attention to this matter.

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GerhardHimmelsb
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Sujana,

I would expect, that the network bandwidth and latency from US locations and Indians locations differs. Have you ever measured this? During cloning, there is a lot of communication between frontend and backend to create the new, copied DIRs.

You can also start to follow HowTo guide here: https://help.sap.com/docs/SUPPORT_CONTENT/plm/3363505683.html 

In case you are still struggling, you may raise a support ticket.

Regards,

Gerhard

- Product Manager for ECTR -