SAP Data Hub Trial @GCP no more reachable (host site https://sapdatahubtrial/)

[yu_chen_10]

Hi,

the host site of the Data Hub (https://sapdatahubtrial/) is now unreachable, while yesterday it worked. Has anybody an idea for the reason or how to fix it?

I'm wondering why the trial version is so unstable.

Thanks a lot, Yu

[former_member601462]

Hello Thosten,

I am having a similar problem. The Error message is the same as in the first screenshot "Error: Server Error".

It was working a couple days and now https://sapdatahubtrial/ is not reachable. The services shown in SAP CAL seem to work all fine. Only one warning: "There are no available nodes for LoadBalancer service datahub/vora-tx-coordinator-ext-lb-internal"

Is this the reason why the web access https://sapdatahubtrial/ is not reachable?

How to fix that?

Thanks a lot.

Enrico

PS: The GCP console is showing the following:

[schneidertho]

Hi,

hard to say from the screenshots. Does this happen after you have suspended and resumed the solution instance?
And do the "traffic lights" turn green when you wait a while after the resume to allow all services to boot?

If you did NOT suspend/resume, please try once to see if that helps.

If it does not help, I cannot do much without being able to look at the cluster (ideally with kubectl). I don't think it is a general issue, since so far I have not received other complaints.

Are you able to give me access on Friday for 1-2 hours? If you prefer to share logon details via a customer ticket instead of mail, then please create one on component EIM-DH and let me know when you have done. I will pick it up from there.

Cheers
Thorsten

[yu_chen_10]

Hi Thorsten,

thanks a lot for the answer and suggestion.

Yes, the error happened after I have suspended and resumed the instance 3 or 4 days ago. The traffic light didn't get green even after I have waited a long while. Maybe that was some problem with the GCP site?

But as yesterday and today I tried/resumed, the instance is working again. It's interesting, maybe the selfhealing feature of the Ku8 has worked. 🙂

Anyway, I can continue with my work. Thanks.

Yu