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SAP Crystal Reports 2016 Script Error.

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Hi All, One of the clients we manage is having an issue where every time they open SAP Crystal Reports 2016 in their dedicated SAP server (Windows Server 2012 R2) they are greeted with a Script Error (I'd like to attach it somewhere but don't see an option anywhere here). To get around this error, the users must click "yes" over 10 times to be able to click on anything else. To try and fix this issue we have tried the following: 1. Change the Default Web Browser from Internet Explorer to a more modern browser such as Chrome and Edge. 2. Lowered the Security Settings in IE to allow this script to run. 3. Added the URL mentioned in the Script Error to the IE Trusted Sites tab.

Does anyone have any ideas on what to try next?

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Answers (2)

Answers (2)

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I always use the following solution:

  1. Navigate to the folder corresponding to the version of Crystal Reports used:
    • For Crystal Reports 2008:
      C:\Program Files\Business Objects\Business Objects Enterprise 12.0\win32_x86\Start Page\en
    • For Crystal Reports 2011, 2013 and 2016:
      C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Start Page\en
    • For Crystal Reports 2020:
      C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\Start Page\en
  2. Rename the file: start.html
    to: start_old.html
  3. Rename the file: offlinestart.html
    to: start.html
  4. Rename the file: start_old.html
    to: offlinestart.html
  5. Restart Crystal Reports.
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This appears to have fixed it. Thanks for the help.

Active Contributor
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There is are two registry settings that can be used to prevent the start page from showing the web content that is causing the script error.

Start at HKEY_LOCAL_MACHINE\Software\Wow6432Node\SAP BusinessObjects\Suite XI 4.0\ on 64 bit OS or HKEY_LOCAL_MACHINE\Software\SAP BusinessObjects\Suite XI 4.0\ on 32 bit OS.

Go to (or create) \Crystal Reports\StartPage, create the string value "ShowOnlineResources", and set it to "No".

Go to (or create) \Crystal Reports\CheckForUpdates, create the string value "DisableOnStartUp" and set it to "1".