SAP Charm E-mail Form giving result twice

[Former Member]

Dear Team,

I'm using Mail form (which I've created in SM_CRM Web UI) for CHARM e-mail notification.

I'm also getting resulting email notification for every transaction, the issue I'm facing is the result is showing twice like below example.

We can see Description, Status, Priority and Doc ID all are populating twice. I've also check the code with html developer he's also saying the code is good.

Mail form is taking values from

input id="%SAP_CRMS_SRQM_GEN_FIELDS-CRM_SRQM_DESC" but I'm also not able to find what are these variables.

Any help is appreciable.

Best Regards,

Gopal Tamrkar

[Former Member · Accepted solution]

Hello Friends,

This is a program issue. Please apply the below note to resolve the issue.

2561896 - Duplicated attributes in Email body sent from mail form action

Best Regards,

Gopal Tamrkar

[former_member231714 · Accepted solution]

Hi, Gopal

Thanks!