SAP C4C integration with 3rd party(document management system) using HCI

[abdul_rasheed4]

Hello Experts,

I am new to webservices and integration and I have a requirement where in a C4C Account ID should be sent via CPI to 3rd part (DMS) and bring all links to the document associated with this Account ID?

How can I achieve this,

1. Attachments tab in Account is blank with no entry - how can a service be triggered (ideas)?

I saw a webservice ManageCustomerIn which can help me bring the links.

2. Which webservice can I use to send the Account ID out as input??

3. how can CPI be utilized, this is mandatory?

[apu_das2]

Hi Rasheed,

You third party application should have some provision to provide you all related documents based on account ID.

Talk to your third party team how they are going to provide you the response based on your request data. They can build and provide you some SOAP/REST/ODATA API to get these details.

With C4C you will have a web service communication using SOAP adapter.

Thanks,

Apu

[abdul_rasheed4]

Hi Apu,

Yes, there is a webservice available from the 3rd party that can return the attachment links based on Account ID.

but he question is about request being sent from C4C, I dont have any Webservice which can make this call with Account ID as an argument.

how can I achieve this outbound request from C4C to 3rd party application?

regards