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SAP BusinessObjects BI launch pad 4.1 Support Pack 5 Patch 2 with Internet Explorer 11

Former Member
0 Kudos

Hello,

I have updated my Internet Explorer from 10 to 11.

Now I have the Problem that a Design Studio Dashboard is not opening anymore.

System Details:

Windows 7 32 Bit

Internet Explorer 11

SAP BusinessObjects BI Launch Pad 4.1 Support Pack 5 Patch 2

Error Description:

In the attachment you can see, that a Timeout appears.

The waiting gauge running in a endless loop

There is no technical Issue with my PC, I can open the Dashboard with the Firefox but in my Company is the Internet Explorer the standard and recommended.

There is also no Issue with the Dashboard it selfs. I can open the Dashboard on my colleagues PC with Internet Explorer 10

Do you have any official Information if Internet Explorer 11 is supported by SAP for SAP Business Objects BI Launchpad 4.X Support Pack Y Patch Z

Thanks for any ideas.

Thanks,

Phillip

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Philip,

Refer the link-

http://service.sap.com/sap/support/notes/2180763

Regards,

Rajshree

Former Member
0 Kudos

Thank you, I think this is my Issue.

But:

Two workarounds can be considered here:

  1. Using Chrome or Firefox browser instead of IE as Chrome and Firefox didn't have such limitation. See the link
    https://helpx.adobe.com/flash/kb/flash-object-embed-tag-attributes.html#main_Browser_support_for_Win...
  2. Increasing the timeout value about BI Launch pad to make the issue difficult to happen.

1.) Workaraound No1. : Not possible because the company standard is Internet Explorer and in general the user has no authorization to install software.

2.) Where / How can I increase the timeout value?

Is there a solution for this problem with the next Support Package or Patch ?  4.1 SP5 Patch 3 / 4

Former Member
0 Kudos

Hi Philip,

It cannot be fixed because changing this design will have very big risk which may introduce various product regression. As this, this is finally judged as a product limitation.

As a workaround you can increase the timeout for BI launchpad.

Refer the KBA-  http://service.sap.com/sap/support/notes/1610976

Regards,

Rajshree

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi Phillip,

You can see the KBA- 2180763   .It has similar symptoms that you have mentioned.

Regards,

Rajshree

Former Member
0 Kudos

Thank you for your answer.

Unfortunately I am not able to open the following URL, is this URL correct?

https://i7p.wdf.sap.corp/sap/support/notes/2180763

former_member190781
Active Contributor
0 Kudos

have you tried running IE in compatibility mode?

Former Member
0 Kudos

Thanks for your answer.

I have tried, but compatibility mode does not work.

former_member190781
Active Contributor