Salesforce is showing as an available data source when creating a new report in Crystal Reports, but when I enter the salesforce login information I recieve the error message
"Invalid Argument Provided
Details: Java Server startup failure. Please verify the PATH (JDK), CLASSPATH and IORFileLocation properties in the CRConfig.xml file. In addition, please verify you are using JDK1.4"
Could anyone please provide some help with this? We have used salesforce for a long time but I am new to Crystal Reports.
That message implies that there's a configuration or installation issue that is preventing the driver from loading; however, it's difficult for me to say what the exact cause of the problem is just from the error message. If you're using Crystal Reports XIR2 and installed the "Crystal Reports Report Pack for salesforce.com", you may want to try uninstalling and re-installing the report pack.
If you're using Crystal Reports 2008, or the problem still exists after reinstalling, please contact our support team:
Please use the following URL below to submit a support request for the issue you are having. The support team will review your issue to determine what type of support you are entitled to and then determine the team or resources you need assistance from. Use the "Email support" option from the "Support for crystalreports.com" section.
Hope that helps,