on 2019 Nov 21 2:15 AM
Good morning, the last build of SA17 for Mac OS does not install on Mac OS Catalina (10.15.1/2). I get an error: "Error. Internal error. Setup will exit." Will there be an update soon?
Thanks, Axel
May i ask once again? There are new builds for Windows and Linux...
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Hi Axel
When receiving this error, I was with the following successful:
Open the (Mac) Terminal Change to where the installer is, something like:
cd /Users/<user>/Desktop/ebf27542/sqlany17/
if the path is correct, there is a setup file there. Now, start the setup file by:
./setup
and follow the instructions. Hopefully this works for you as well.
Regards,
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One more sign that SA is no longer a strategic product for SAP, i'm afraid...
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My impression is that the software quality is decreasing gradually.
Have you created any single support ticket with one of these crashes, or you asked questions on this forum only?
As Vlad has indicated, issues that you want SAP to address need to be pursued as technical support incidents. This forum is frequently by SAP staff but it is not a substitute for technical support. As an example, the crash involving the trigger had a discussion but the suggestions did not help. And without a dump or a repro, it can be difficult to determine root cause in this forum.
> SA is no longer a strategic product for SAP
...or, possibly, it indicates that OS X is no longer a strategic platform for SQL Anywhere 17.
The SAP SQL Anywhere Supported Platforms and Engineering Support Status page lists 10.10 for OS X...
...maybe that's a typo, or maybe support for 10.15 (which was released one month ago) will take a while.
> My impression is that the software quality is decreasing gradually.
That's certainly not my impression, or the impression of my clients. On the contrary, SQL Anywhere 17 is now stable, and I am no longer advising anyone to "stay with V16". That is a significant milestone in the very conservative world of production databases. Moving to a new RDBMS version (or OS version!) is a big decision, fraught with peril if done without careful consideration and preparation.
> The end of support in 2025
What's coming in 2025 is the end of mainstream maintenance for Version 17, which means no more fixes for freshly-discovered bugs.
That's not the same as "the end of support".
Technical support for SQL Anywhere 17 is no more likely to end in 2025 than it ended for version 16 in 2018 (it didn't).
If you want SAP to do something for you, try calling SAP.
Just to add:
When version 17 was released, the published EOL date was 12/2022 (*). In my limited understanding the date was later extended to 12/2025 because the release cycle has been modified (i.e. lesser new major versions, more minor versions, think of 17.0.0 to 17.0.10). I would except if SAP would not release a new major version (18 or whatever) in the coming years, the v17 EOL date might be extended again. My assumption, apparently...
(*) This can be seen here when checking page history...
Hi Axel,
This problem has explanation in following KBA.
2635376 - Internal error when install SQL Anywhere on Mac https://launchpad.support.sap.com/#/notes/2635376
Can you try Resolution?
Install SAP SQL Anywhere 17.0 from command prompt: 1. cd ga1700 (the directory for SAP SQL Anywhere 17.0) 2. ./setup 3. follow the instructions as setup window shown
Thansk, Atsushi
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