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SA17 on Mac OS Catalina 10.15.3

axel_siepmann
Participant
3,331

Good morning, the last build of SA17 for Mac OS does not install on Mac OS Catalina (10.15.1/2). I get an error: "Error. Internal error. Setup will exit." Will there be an update soon?

Thanks, Axel

chris_keating
Product and Topic Expert
Product and Topic Expert

Support for Catalina is currently being completed. I do not have a timeframe for that work to be completed.

As Chris said, we are currently working on the notarization required for Catalina.

What version of macOS are you running exactly? The install works for me on 10.15 and 10.15.1. (I assume you're running 17.0.10.5853?)

axel_siepmann
Participant
0 Kudos

Hi Tim i'm on 10.15.2 beta (19C64a). When i run setup from terminal i get "dbinstall can not be opened because the developer can not be verifyied." (Translated from German). I can allow this in system settings but then the next message is about "dbversion" and so on. BG, Axel

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Okay, thank you Axel. That makes more sense.

Breck_Carter
Participant

> One more sign that SA is no longer a strategic product for SAP, i'm afraid..

> . . . i'm on 10.15.2 beta

Thanks for clearing that up: an Apple beta is not a strategic platform for SQL Anywhere 🙂

axel_siepmann
Participant
0 Kudos

🙄..........

Accepted Solutions (0)

Answers (4)

Answers (4)

axel_siepmann
Participant

May i ask once again? There are new builds for Windows and Linux...

VolkerBarth
Contributor
0 Kudos

Well, apparently as just another customer, I can't tell - but you might have a look at the readme from the new Windows build to find out whether relevant OSX topics are documented.

chris_keating
Product and Topic Expert
Product and Topic Expert
0 Kudos

We currently have an update in the QA process for that platform. I cannot estimate when that process will complete at this time. Note that we also had a very long cycle between patches for the most recent Windows and Linux patches.

VolkerBarth
Contributor
0 Kudos

Note that we also had a very long cycle between patches...

FWIW, we've noted that, too:)

axel_siepmann
Participant
0 Kudos

For me SA for Mac OS is only nice to have. All of our customers work on Windows. But it would be nice to have a running software for the current Mac OS. 😉

huber1
Participant
0 Kudos

Hi Axel

When receiving this error, I was with the following successful:

Open the (Mac) Terminal Change to where the installer is, something like:

cd /Users/<user>/Desktop/ebf27542/sqlany17/

if the path is correct, there is a setup file there. Now, start the setup file by:

./setup

and follow the instructions. Hopefully this works for you as well.

Regards,

axel_siepmann
Participant
0 Kudos

One more sign that SA is no longer a strategic product for SAP, i'm afraid...

VolkerBarth
Contributor
0 Kudos

Would you share the other signs you have noticed?

axel_siepmann
Participant
  • The end of support in 2025. Many problems:
  • Deployment of remote tasks for MobiLink-Agents does not work. (Mentioned here)
  • DB-Crashes caused by a trigger. (Mentioned here)
  • DB-Crahes on remote devices caused by an index.
  • Installations built by the deployment wizard above Version 17.09.4913 cannot be uinstalled

My impression is that the software quality is decreasing gradually.

Vlad
Product and Topic Expert
Product and Topic Expert

Have you created any single support ticket with one of these crashes, or you asked questions on this forum only?

chris_keating
Product and Topic Expert
Product and Topic Expert

As Vlad has indicated, issues that you want SAP to address need to be pursued as technical support incidents. This forum is frequently by SAP staff but it is not a substitute for technical support. As an example, the crash involving the trigger had a discussion but the suggestions did not help. And without a dump or a repro, it can be difficult to determine root cause in this forum.

Breck_Carter
Participant

> SA is no longer a strategic product for SAP

...or, possibly, it indicates that OS X is no longer a strategic platform for SQL Anywhere 17.

The SAP SQL Anywhere Supported Platforms and Engineering Support Status page lists 10.10 for OS X...

...maybe that's a typo, or maybe support for 10.15 (which was released one month ago) will take a while.

Breck_Carter
Participant

> My impression is that the software quality is decreasing gradually.

That's certainly not my impression, or the impression of my clients. On the contrary, SQL Anywhere 17 is now stable, and I am no longer advising anyone to "stay with V16". That is a significant milestone in the very conservative world of production databases. Moving to a new RDBMS version (or OS version!) is a big decision, fraught with peril if done without careful consideration and preparation.

Breck_Carter
Participant

> The end of support in 2025

What's coming in 2025 is the end of mainstream maintenance for Version 17, which means no more fixes for freshly-discovered bugs.

That's not the same as "the end of support".

Technical support for SQL Anywhere 17 is no more likely to end in 2025 than it ended for version 16 in 2018 (it didn't).

If you want SAP to do something for you, try calling SAP.

VolkerBarth
Contributor
0 Kudos

Just to add:

When version 17 was released, the published EOL date was 12/2022 (*). In my limited understanding the date was later extended to 12/2025 because the release cycle has been modified (i.e. lesser new major versions, more minor versions, think of 17.0.0 to 17.0.10). I would except if SAP would not release a new major version (18 or whatever) in the coming years, the v17 EOL date might be extended again. My assumption, apparently...

(*) This can be seen here when checking page history...

asa25
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Axel,

This problem has explanation in following KBA.

2635376 - Internal error when install SQL Anywhere on Mac https://launchpad.support.sap.com/#/notes/2635376

Can you try Resolution?

Install SAP SQL Anywhere 17.0 from command prompt: 1. cd ga1700 (the directory for SAP SQL Anywhere 17.0) 2. ./setup 3. follow the instructions as setup window shown

Thansk, Atsushi

axel_siepmann
Participant
0 Kudos

Hi Atsushi,

unfortunately does not work due to (new?) restrictions in Mac OS. I'd have to allow every single executed file (setup it self, *.dylib-files etc.) in system settings...

Best regards, Axel

asa25
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Axel,

ok... You should ask SAP Support about this problem.

Thanks, Atsushi