i would like to ask how to dispatch service desk incident message to second level support with Rule Modeler.
does anyone have an example how to set rule condition based on following situation :
if service team is Support desk level 1 or
Recommended priority is high or
Recommended priority is very high then
forward incident message to Support desk level 2
Check the below document in the pg- You define the condition for CRM components, as shown below.
And press + and add the corresponding support team.