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Routine to open SAP CAL Instance for SAP Support

Wallace
Active Participant
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I checked FAQs before posting but didn't see the answer. Apologies if this is answered and I miss to find it.

We have added our licenses to a CAL instance, 1709 Fully Activated, hosted on AWS and now have contacted SAP support. SAP Support wants to connect to the system.

In our on-premise world, the items are there and relatively clear with Saprouter and other setup.

However, we don't have these CALs configured like on-premise.

What routines/suggestions do you have for this open connection question?

Thanks, Wallace

Accepted Solutions (1)

Accepted Solutions (1)

former_member196674
Active Participant
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Hi Wallace,

The question about SAPRouter is explained here:

https://wiki.scn.sap.com/wiki/display/SAPCAL/FAQ+-+General+technical+questions

How to install and configure SAProuter in order to use SAPOSS?

To log on to SAPOSS you need to know the IP address and the hostname of the SAProuter via which you connect. The procedure how to install and configure SAProuter is described in this support document.

Answers (1)

Answers (1)

Wallace
Active Participant
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CAL/AWS brings some possibilities, need to balance them against internal security demands and other constraints.