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Retrieve metadata failed because the OData server returned HTTP code, 401

thirus11
Participant
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388

Dear Experts,

Could you please help/support on the below error. Recently we have been facing an issue when accessing the SAP Hybrid App in IPAD, After the successful authentication when the call goes to gateway system we are getting this error. More details on the error 

Error Retrieve metadata failed because the OData server returned HTTP code, 401 with message "Logon Error Message"

The connections is via SAP BTP and we are seeing the same error logs in cloud platform. But I am not able to see any logs in gateways system.

Kindly let me know or help me to fix this issue. This is very urgent 

thirus11_0-1712228818784.png

 

Ryan-Crosby
Active Contributor
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It's a 401 unauthorized error so the logon data needs to be corrected.
thirus11
Participant
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Thanks @Ryan-Crosby, Sure will check that, Is there something that we need to check in cloud connector
Ryan-Crosby
Active Contributor
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What you need to check depends on how you are authenticating to the OData gateway.
thirus11
Participant
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It is based on SSO, we are using ApptoApp SSO and the password for all the users in Gateway system is deactivated
Ryan-Crosby
Active Contributor
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Then you would want to check the SSO configuration that is setup in cloud connector for sure because it's not working.
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Rakesh4
Explorer
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Hi, did you find any solution for this error as I am also facing same issue.