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Report is loading message on SAP B1 web client

TusharNathvani
Participant
0 Kudos
562

Dear Team,

I am trying to preview the layout from SAP B1 web client but i can see the message that report is loading but report is not opening or previewing. I waited for almost more that 1 hr but status remain same and even error is also not coming.

I am using SAP B1 v 10 SP 2311 on HANA

 

TusharNathvani_0-1709727668578.png

 

Regards,

Tushar 

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nidhisingh14
Product and Topic Expert
Product and Topic Expert
0 Kudos

Dear Tushar

One possibility is that the reporting Service is failed because the Job Service is not binding to a valid 'Service Unit'.
Please try the below workaround :

1. Log into the database by SQL Server.
2. run the query:
SELECT [Id] From [SLDModel.SLDData].[dbo].[MailerServices]
3. Check the value of [MailerService_Id] in [SLDModel.SLDData].[dbo].[HostingUnits], if it has the same Id with the one you checked in step 2.

4. If no, this should be the reason why the crystal report failed in web client.

Regards
Nidhi Singh
SAP Business One Support