Remove FirstName, LastName and EMail ID from Get Support Link

[Former Member]

Dear All,

I have enabled the Get Support Link on my Portal.

Now, I have a requirement of not displaying the Fist name, Last Name and the Email ID textboxes on Password Reset and Other Logon Problem options.

The "ume.logon.logon_help.name_required" is set to "false" but still the First Name and Last Name options are getting displayed.

Kindly help me.

Thank you,

Regards,

Disha.

[Former Member]

Dear Prashant,

I have made the changes in SAPMLogonLogic.java file.

Initially, it was calling umResetPasswordPage:

else if (this.proxy.isAction(helpResetPasswordPage)) {

this.proxy.gotoPage(umResetPasswordPage);

Now I have changed it to:

else if (this.proxy.isAction(helpResetPasswordPage)) {

//this.proxy.gotoPage(umResetPasswordPage);

this.proxy.gotoPage(http://componentRequest.getServletRequest().getServerName():componentRequest.getServletRequest().getServerPort()/webdynpro/dispatcher/sap.com/tc_secume_wdenduser/LogonHelpApp);

Are the changes correct??

How do I compile SAPMLogonLogic.java file to get its new .class file.

Thank you,

Regards,

Disha.

[Former Member]

Dear Prashant,

Thank you so much for your reply.

Is it possible to call this webdynpro application from a Get Support JSP Page??

Regards,

Disha.

[former_member182598]

Hi Disha,

You can easily call the Web Dynpro from the JSP.

Just call the URL

http://<server>:<port>/webdynpro/dispatcher/sap.com/tc_secume_wdenduser/LogonHelpApp

To make it dynamicU

Use

componentRequest.getServletRequest().getServerName()

and

componentRequest.getServletRequest().getServerPort()

For the <server> and <port> part of the URL.

Thanks & Regards

Prashant

[Former Member]

Dear Prashant,

Thank you again for your valuable input.

One last question:

Why was'nt it possible for me to eleminate the Last Name and First Name from the JSP Page even after I had set "ume.logon.logon_help.name_required" to false.

Is it posible to eleminate the Email id also from the password reset option??

Thank you in Advance,

Regards,

Disha.

[former_member182598]

Hi Disha,

I don't think that the JSP application is reading the UME property. The UME property is probably only affecting the WD Java application.

As per this

http://help.sap.com/saphelp_nw70/helpdata/en/45/82278050f3487fe10000000a114a6b/frameset.htm

For the JSP application

The following information is required:

· Logon ID

· E-Mail address

· First name

· Last name

For the WD Java based application refer to this

http://help.sap.com/saphelp_nw70/helpdata/en/45/82278050f3487fe10000000a114a6b/frameset.htm

You can determine what data the business users must provide. The following data is required:

· Logon ID

· E-Mail address

The following data is optional:

· First name

· Last name

Based on this i don't think you will be able to remove E-Mail address through configuration.

Thanks & Regards

Prashant

[Former Member]

Dear Prashant,

Thank you so much for your help.

The password reset is working fine but the "Other Logon Problem" got disappeared.

Is there any other Role Action for it?

Thank you,

Regards,

Disha.

[former_member182598]

Hi Disha,

Please see the link below:

http://help.sap.com/saphelp_nw70/helpdata/EN/45/a40372a7b42734e10000000a155369/frameset.htm

"A new Web Dynpro application for logon help is available in this release. This application only supports a password reset request. Users cannot create a request for other logon problems."

Thanks

Prashant

[Former Member]

Dear Prashant,

The First Name and Last Name are not getting displayed on the link provided by you.

Could you please tell me what should I do now in detail.

There is no Role assigned to the Anonymous Users Group.

Thank you in Advance,

Regards,

Disha.

Edited by: Disha Doshi on Jul 4, 2011 1:08 PM

[former_member182598]

Hi Disha,

1. Under User administration Create a role, say zanonymous

2. Assign the action Logon_Help to the role zanonymous.

3. Assign the role zanonymous to the group Anonymous Users

Thanks

Prashant

[Former Member]

Dear Prashant,

My Portal version is EP 7.01 SP3.

The property ume.logon.logon_help has been set to true.

Thank you,

Regards,

Disha.

Edited by: Disha Doshi on Jul 4, 2011 11:56 AM

[former_member182598]

Hi Disha,

This means you have switched on a Legay logon help and that might be the reason why the parameters which Mahesh suggeted is not working.

Call the application directly using the URL

http://<server>:<port>/webdynpro/dispatcher/sap.com/tc_secume_wdenduser/LogonHelpApp

to see whether it's coming without firstname, last name. Incase it does,

Assign the UME action UME.Logon_Help to a role assigned to the group anonymous users and test..?

Thanks

Prashant

[Former Member]

Dear Mahesh,

Thank you so much for your reply.

The "Require First Name and Last Name in Login Help" checkbox is already unchecked but still First Name and Last Name fields are visible.

What other settings needs to be done?

Please help.

Thank you,

Regards,

Disha.

[former_member182598]

Hi Disha,

What Portal Version you are on..? The steps mentioned by Mahedh work only for Netweaver Portal 7.0 SPS 12 and higher (Web Dynpro based Logon help application).

Also check if the property ume.logon.logon_help has been set to true. This will set the JSP based logon help instead of the Web DYnpro based.

Refer to this

http://help.sap.com/saphelp_nw70/helpdata/en/45/82278050f3487fe10000000a114a6b/frameset.htm

Thanks

Prashant

[Former Member]

Dear SAP Gurus,

Please Reply.

Awaiting Response.

Regards,

Disha.

[MaheshChandra]

Hi Disha,

Modify the UME configuration in System Administration- > System Configuration -> UME Configuration -> modify User Admin UI -> property login help : Uncheck Requires First Name and Last Name in Login Help. Restart the server. it removes the Name fields in password Reset (logon help) page.

regards,

Mahesh.

[former_member82178]

Hi Disha,

If the UME Properties for Logon Functions to remove the First Name, Last Name & Email ID from Get Support Link didn't work,

may be we need to customize the relevant SAP standard application.

http://help.sap.com/saphelp_nw70ehp1/helpdata/en/52/4c6c3e58d0d064e10000000a114084/content.htm

I'm not sure, what is SAP standard application is used for Get support link.

Could you able to provide the application details?

Thanks and regards,

Madhu.

[Former Member]

Dear All,

Please Help me in solving this issue.

I have gone through many forums and documents but still didnt get the solution.

Thank you,

Regards,

Disha.

Edited by: Disha Doshi on Jul 4, 2011 9:21 AM