We are an SAP partner in the process of adopting SAP Solution Manager
To properly set up the product, we require to register installation of SAP Solution Manager
I did that and I got an email reply saying that instead I had to send email to email@example.com, which I did (with Request Form attached)
And then firstname.lastname@example.org replies and says I have to send request through web form in SAP Support Portal (back to the start)
My questions are:
1. Has anyone else experienced this?
2. Then how am I supposed to register installation?
The root cause of this problem is that instructions are note clear regarding Installations, Systems and License Keys, specifically, the information in Installation Data.
Because of those instructions, we contacted SAP through web form and then email, but they failed to solve the issue or provide helpful information.
At some point, email@example.com told me that the person most suitable to help out with this is our company's SAP Account Executive, and provided his email and phone number, we tried contacting him but this person never replied.
Then yesterday, out of lucky curiosity, I found out that the process could be easily carried out in the SAP ONE Support Launchpad (this is all I was asking for since the beginning)
Below find steps on how to register an SAP Solution Manager installation (my company is SAP Partner so these steps might not apply for non-partners):
Success, your installation is registered, after this you can request your license key but keep in mind that you will need to install the Solman for this (otherwise you won't be able to generate required Hardware Key)
Are you trying to apply for the Solution Manager 7.2 early adoption program ? If yes, could you please goto url below and fill in the 'Enrollment request form' ?
Else, you could goto
Under 'First Steps'
Select the 'Request Installation'
Hope this helps.