We have a urgent client issue regarding work item in SAP inbox. I am new in workflow process.
He has 142 work item in his inbox for invoce processing. But he has processed 70 from them. After processing these 70 invoices, all processed workitem should be gone from his workitem list. But some of wotkitem which has been processed, are still there in his inbox after refreshing inbox. I have check standard task TS30001128 has been used in workitem.
Also How we can find workflow from TS30001128. Each work item has a workflow id. How we can check it?
To find where a task is used, go to e.g. PFTC_DIS, fill in Standard Task and the task number, click Display, then click on where-used.
For this case, I would look at the user's inbox in SWI5 and then click on the list of workitems to see the workflow log. It should tell you why the workitem is coming back (if he really did refresh).